Mpored is committed to protecting the privacy of every member in Malaysia in accordance with the Personal Data Protection Act 2010 (PDPA). This policy clearly and transparently explains how we collect, use, store, and protect your personal data.
Six core principles that guide how mpored handles the personal data of every member in Malaysia.
All mpored member personal data is protected with 256-bit SSL encryption — the same security technology used by Malaysia's largest financial institutions. Your data is never transmitted in unencrypted form.
Mpored has never sold, rented, or shared your personal data with any third party for marketing or commercial purposes, and will not do so without your explicit prior consent.
As an mpored member, you have full rights to access, correct, transfer, or delete your personal data at any time. The request process is straightforward and can be handled through our customer support.
Mpored's Privacy Policy is drafted and periodically updated to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the most relevant data privacy legislation for local users.
Mpored retains your personal data only for as long as it is needed for the stated purpose. Once that purpose has been fulfilled or your account is closed, the data will be permanently deleted or anonymised in accordance with established procedures.
In the unlikely event of a data breach, mpored is committed to notifying affected members within 72 hours and taking all necessary steps to mitigate the impact and prevent recurrence.
Important Note: This Privacy Policy explains how mpored handles your personal data as a member of our digital entertainment platform in Malaysia. By using mpored's services, you agree to the collection and use of information as described in this policy. This policy forms part of the Terms & Conditions the wider mpored.
Mpored is a Malaysian digital entertainment platform offering Sports Betting, Live Casino, Poker, table games, lottery, cricket, and e-sports services to users across Malaysia. In the course of our operations, mpored collects and processes certain member personal data that is necessary to deliver a high-quality service.
This Privacy Policy applies to all personal data collected through the mpored.biz website, the mpored mobile app (where available), communications via email, live chat, WhatsApp, and all other official mpored communication channels.
This policy does not apply to third-party websites that may be linked to or referenced within the mpored platform. mpored is not responsible for the privacy practices of those websites and encourages you to read their respective privacy policies separately.
This mpored Privacy Policy is drafted in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia, and is updated periodically to reflect changes in law, technology, and our business operations.
Mpored collects various types of personal data depending on how you interact with our platform. The table below provides a clear overview of the data categories we collect:
| Data Category | Examples of Data Collected | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number, gender | Required |
| Contact Information | Email address, phone number, Malaysian residential address | Required |
| Financial Data | Bank account number, e-wallet details (TNG, GrabPay, DuitNow), transaction history | Required |
| Login Data | Username, password (encrypted), login history | Required |
| Platform Activity Data | Betting history (football, badminton, e-sports, Live Casino), game records, preferences | Auto |
| Technical Data | IP address, browser type, operating system, cookie data, access logs | Auto |
| Communication Data | Live chat conversation records, support emails, feedback | Where Applicable |
Mpored does not collect sensitive data such as health information, criminal records, or political views unless required by applicable law.
Mpored collects your personal data through several key methods:
Mpored uses the personal data it collects solely for legitimate purposes that are necessary to deliver our services. The primary purposes include:
mpored will only use your personal data for the stated purposes or those directly related to them. Should a new purpose arise, we will notify you and obtain your consent where required.
Mpored does not sell or rent your personal data to any third party. However, in the course of necessary operations, mpored may share your personal data with the following categories of parties under strict confidentiality agreements:
All third parties that receive data from mpored are required to protect that data to a security standard equal to or exceeding our own, and may only use it for agreed purposes.
Mpored takes data security seriously and employs a range of technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction:
The mpored website uses cookies and similar tracking technologies to enhance your browsing experience. The following are the types of cookies used by mpored:
You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some mpored platform features.
As mpored involves financial transactions in Malaysian Ringgit (RM), we apply additional safeguards to protect members' financial data. All deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u and CIMB Clicks are processed through PCI-DSS compliant payment gateways.
Mpored does not store your full bank card number or CVV details in our systems. Financial information required for transaction processing is held by licensed and regulated payment gateway providers in Malaysia.
Your financial transaction history on mpored is retained for a minimum of seven (7) years, in line with Malaysian legal requirements on financial record-keeping and Anti-Money Laundering (AMLA) compliance.
If you suspect any unauthorised transactions on your mpored account, please contact our support team immediately via 24/7 live chat or email at support@mpored.biz. We will investigate and take action within 24 hours.
Under Malaysia's PDPA 2010 and best privacy practices, you as an mpored member have the following rights regarding your personal data:
Request a copy of your personal data held by mpored at any time.
Requesting the correction of inaccurate or incomplete personal data held in mpored's records.
Requesting the deletion of your personal data in certain circumstances where it is no longer required.
Receiving your personal data in a machine-readable format for transfer to another platform.
Object to the processing of your personal data for direct marketing purposes at any time.
Request that mpored restrict the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the rights above, please contact the mpored data protection team by email at support@mpored.biz with the subject line "Personal Data Rights Request". mpored will process your request within 30 days of receipt.
Mpored adheres to the principle of "data minimisation" — we retain your personal data only for as long as necessary for the stated purpose or as required by law. Our data retention guidelines are as follows:
Once the retention period has lapsed, data will be permanently deleted or anonymised so that it can no longer be linked to any specific individual.
Mpored takes the privacy of children and minors very seriously. The mpored platform is strictly for individuals aged 18 and above. mpored does not knowingly collect any personal data from underage individuals.
If mpored discovers that personal data belonging to someone under the age of 18 has been collected without valid parental or guardian consent, we will delete that data immediately and terminate the relevant account.
If you are a parent or guardian who believes your child under the age of 18 has registered for or used the mpored platform, please contact us immediately at support@mpored.biz for prompt action.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mpored handles your personal data, please contact mpored's Data Protection Officer through the following channels:
This Privacy Policy may be updated from time to time. mpored will notify you of any material changes via in-platform notifications or email. The effective date of the latest version is stated at the top of this document.
Your data privacy and security is mpored's top priority. Join over 500,000 Malaysian members who trust mpored for a safe, fair, and enjoyable digital entertainment experience.